Refund & Cancellation Policy

1. All cakes and dessert orders must be paid in full at the time of purchase.
2. Orders are not confirmed until payment is received.

1. Any changes to an order (design, flavor, size, pickup time, etc.) must be requested at least 72 hours before the scheduled pickup or delivery.
2. Changes requested after this window may not be possible and may require an additional fee.

Standard Cakes
1. Cancellations made 48 hours or more before pickup/delivery are eligible for a full refund.
2. Cancellations made within 48 hours of pickup/delivery are non-refundable due to preparation already being in progress.
Custom or Specialty Cakes
1. Because all orders are paid in full at purchase, all custom cakes are considered fully paid upfront.
2. If canceled 5+ days before the event, a partial refund may be issued at Pound of Perfection’s discretion, minus any costs already incurred.
3. Cancellations made within 5 days of the event are non-refundable.

1. If an order is not picked up on the scheduled date and time, Pound of Perfection will hold it for 24 hours. After that, the cake may no longer be available, and no refund will be issued.

1.  If you have an issue with your order, please contact us within 24 hours.
2. Refunds or replacements are considered on a case-by-case basis and may require:
   • Returning the unused portion of the product, and/or
   • Providing photos of the concern.
3. Refunds are not issued for:
   • Personal taste preference
   • Damage after pickup/delivery
   • Improper storage or handling

1. Our kitchen handles common allergens such as nuts, dairy, eggs, soy, and gluten.
2. Customers must inform us of any allergies. Pound of Perfection is not responsible for allergic reactions once the order has been picked up or delivered.